MS Office Activation Issues
Most MS Office 365 actvation issues are associated with an incorrect email account logged into the Office.com portal. Follow the instructions below to signout of all devices and remove all email accounts that are not your abc12345@commonwealthu.edu account.
NOTE: MacBook MS Office 365 installs requires the MacOS BigSur 11 of later. Make sure your MacBook OS is up-to-date. Failure to update your OS X can present authentication errors.
Login to MS Office 365 Online with your CU email account.
- Once signed in, click on your account in the bottom left corner of the page.
- Remove all other email accounts listed.
- then click on your account name - then click View account
- scroll down and click on Sign out everywhere (old office.com view)
- open the Office 365 app you were using and sign in with your CU account.
If you're still having problems with MS Office 365, stop by one of our ResComp Help Desk locations (ground floor Ben Franklin or backside of Luzerne Hall) for assistance.
You can also submit a Student Service Request