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Commonwealth U Migration issues - MS Office 365 in Windows

For Windows users download and run the install for theDesktop Update Agent  (take note where you downloaded it) and double click to run.  You might get a green "Windows Protected you PC" screen.  Click  "More Info" and "Run anyway"..  Click Next - Next - Next - Install - Finish.  

Now click on your Start Menu and Run "On Demand Migration Desktop Update Agent".  Should be at the top of your Start Menu

It will detect any Microsoft products currently signed in and running. When ready click Start to perform the reconfiguration process.  Do this for each product listed.

This will do a cleanup of old configurations and files.


While you're trying to get Outlook back remember you can still get to your email online.

Student Webmail (Online) 

If you're having problems with your Outlook Email try removing your account and then re-adding it.  If that doesn't work, uninstall the Outlook app and reinstall.  Then add in your account.

MS Office 365 (all apps issues)

First make sure you can access MS Office 365 via a browser -->MS Office 365 Online

If the Office Apps are working online but not in the Desktop Apps, try adding your school email account via the upper right corner of the MS Office Online account settings. 

Additionally, you can add your school account in Windows.  Click  Start - Settings - Accounts - Email Accounts (from left menu) - Add a work or school account

If you're still getting activation errors uninstall MS Office apps from Windows (first) and then reinstall MS Office via the link below. .

Install MS Office 365


When troubleshooting OneDrive issues, make sure you can access your OneDrive online.  This will rule out any problems with your account.  Logon to OneDrive via a browser here -->OneDrive Online 

NOTE:   OneDrive Online is also where you can add a second account (personal or business) in the upper right corner click on your account then "Sign in with a different account"     

If you're able to access your files online but your OneDrive Sync app for Windows is not working, try  uninstalling and reinstalling the Desktop app here -->OneDrive Sync App for Windows

For iPhones & MacBooks --> Click Here